How to fix “Norton LiveUpdate has failed to install updates” error?

Norton LiveUpdates is a specialized program that is responsible for fetching the latest updates from Symantec servers. It regularly keeps the installed Norton antivirus up-to-date so that it can detect all the current as well as upcoming viruses and protect your device from their attack. The program automatically comes into action whenever it finds any new update on the servers. All it needs to have is the internet connection.

norton customer support

norton customer support

At any point, Norton LiveUpdate may fail to install the updates. In such an event, wait for at least 24 hours and try installing the updates again. If the problem still persist call Norton customer support team for the immediate support. However, if you want to try your hands on fixing out this issue then do the following:

Verify the date of the virus definitions

  1. Launch the installed Norton by double-clicking over its icon
  2. From the My Norton window available right next to the Device Security, hit Open
  3. Now, click Security from the main window
  4. Here, beneath the security status indicator, you can verify the date next to the Protection Updates
  5. Now, wait for 24 hours and launch the LiveUpdate again (Valid, if the date is less than one day)
  6. On the other hand, if the date displayed is more than one day, update your virus definitions using Intelligent Updater

Steps to update the virus definitions via Intelligent Updater

  1. Open the Intelligent Updater downloads page
  2. Follow these instructions depending upon the version of the Windows installed on your device:
    1. For Windows (8.1/8/7/Vista/XP) 32- bit: hit the first file listed under FileName. You will see an .exe extension in the file name
    2. For Windows (8.1/8/7/Vista/XP) 64-bit: Open the 64-bit platforms section and hit the first file in the list.
  3. Now, save the file and double-click it
  4. Wait until the update process finishes!

(Please note that the aforementioned steps are applicable only to Norton antivirus. If you are facing the same problem in any other antivirus such as Webroot then contact Webroot customer service team right away!)

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